SHIPPING, RETURNS AND EXCHANGES
Shipping
We offer worldwide delivery to most countries. Typically, it takes 1-2 business days to process your order under normal circumstances. Once your order is shipped, we will provide you with the tracking number via email. Our trusted logistic partners include DHL, UPS, and Bartolini ( shipments to Italy). You can find the accurate delivery timeframe to your country during the checkout process or by selecting ‘Shipping’ under the chosen product.
Return Policy
You can return any item purchased on vamabrand.com within 14 days of the delivery date to us for store credit.
In order for the quality control to accept the return, the product must be returned in the full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. For sanitary reasons please try on swimwear over your underwear, we do not accept returns that are worn or are soiled/stained.
Sale items including full price items purchased at a discount of more than 20% are not eligible for return. If your merchandise has purchased at full price or with discount of less than 20% you can return the products.
Return shipping is at customer expense. For all returns the customer is required to arrange and pay for the return of the product. To return your order, please mark you return package with ORDER # (NUMBER OF THE ORDER).Once shipped, please provide the tracking number and the freight carrier you used to return the item(s) to info@vamabrand.com.
Merchandise returned by courier to the warehouse will be processed within 14 business days from receipt. Once our quality control team has approved the return you’ll then follow the prompts to return eligible items for store credit (excluding shipping cost).If your return does not meet the conditions listed, the package will be sent back to you.
If a package is undeliverable, the customer will be held responsible for any original, return or re-delivery charges. Vama is not responsible for failure or delay of delivery for reasons outside our reasonable control.
If the recipient confirms his intentions to reject the goods after 14 days from the date of attempted delivery, the client can not be refunded and the cost of the order placed will be charged in full.
We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact us Costumer Care team: info@vamabrand.com.
Exchanges
What items are exchangeable?
Items can be exchanged within 14 days of their arrival date.
Full-priced items must be in new condition, undamaged, unworn, unwashed, with tags attached, and in the original packaging.
What items are non-exchangeable?
Items marked as final sale.
Free gifts or promotional items with retail value.
Sale items, including items purchased during flash sales or with a discount code exceeding 20%.
Items that have been worn or are soiled/stained.
You can only exchange your item or return it for store credits. Store credits will be issued within 5 business days upon receiving the returned items.
Items marked with a discount of more than 20% are not eligible for return or exchange.
NOTE: we do not offer refunds (in money). We can only issue store credits or can exchange your item. Please note we only accept returns or exchanges within 14 days from delivery of your order.
We will only exchange when items are unused, with sanitary stickers (applicable for swimwear only) and original tags in place. Please take care to preserve any other product packaging. Returns that include any of the items that are not subject to return or exchange, that have not the required labels, sanitary stickers or is damaged or soiled, will not be accepted and will be returned to the customer and/or refund in store credits will be refused.